💼 Work

Emplifi

Quality Assurance & Testing Lead

June 2021 - Jun 2025

4 years, 0 months, 16 days

Led a global QA team to drive end-to-end quality engineering, automation, and process improvements for five customer-experience products (Live Advisor, ChatBot, Knowledge, Agent and Voice of Customer across web, Android and iOS platforms), achieving major efficiency gains, higher automation coverage, and significant reductions in post-production issues.

Foundry4

Lead QA

Feb 2021 - Apr 2021

0 years, 2 months, 15 days

Performed exploratory and end-to-end testing of UK Export Finance's General Export Facility (GEF), a Government Digital Service (GDS) website.

Ether Solutions

UiPath Test Consultant

Sep 2020 - Jan 2021

0 years, 4 months, 1 days

Validated UiPath robotic workflows for customs declaration through Trader Support Service (TSS) and Thyme IT (Ireland).

Novoda

Android Test Consultant

Jun 2020 - Dec 2022

2 years, 6 months, 21 days

Conducted exploratory and regression testing of BBC iPlayer and BBC Sounds on Chromecast with Google TV.

Odgers Berndtson

Test Manager

Jun 2019 - May 2020

0 years, 11 months, 12 days

Oversaw end-to-end testing of a CRM digital transformation program migrating to Salesforce.

Rail Delivery Group

Test Manager

Aug 2017 - Dec 2018

1 years, 3 months, 23 days

Managed the testing lifecycle of three programs:

• RARS (Rail Availability & Reservation Service)
• LENNON (Latest Earnings Networked Nationally Over Night)
• TLMS (Train Location and Movement Service)

Privax

Head of QA

Sep 2015 - Jun 2017

1 years, 9 months, 9 days

Led testing activities for HideMyAss! (HMA) VPN across Windows, macOS, and mobile platforms.

TATA Consultancy Services

Assistant Consultant

Sep 2006 - Sep 2015

8 years, 11 months, 8 days

Client - TalkTalk UK

Client - Vodafone Hutchison Australia

Client - Three UK