Leading quality engineering for Zeelo's scalable smart transportation technology. Defining and executing end-to-end strategies for automation, manual, and exploratory testing across mobile & web platforms.

Migrated and consolidated E2E/API tests from a TypeScript framework to a streamlined JavaScript stack (CodeceptJS + Playwright/WebDriver), improving execution speed and maintainability. Enhanced test reliability and coverage by implementing deterministic waits, custom JavaScript helpers, automated browser console-log validation, and robust support for HTML iframe interactions.

Led a global QA team to drive end-to-end quality engineering, automation, and process improvements for five customer-experience products (Live Advisor, ChatBot, Knowledge, Agent and Voice of Customer across web, Android and iOS platforms), achieving major efficiency gains, higher automation coverage, and significant reductions in post-production issues.

Performed exploratory and end-to-end testing of UK Export Finance's General Export Facility (GEF), a Government Digital Service (GDS) website.

Validated UiPath robotic workflows for customs declaration through Trader Support Service (TSS) and Thyme IT (Ireland).

Conducted exploratory and regression testing of BBC iPlayer and BBC Sounds on Chromecast with Google TV.

Oversaw end-to-end testing of a CRM digital transformation program migrating to Salesforce.

Managed the testing lifecycle of three programs: RARS (Rail Availability & Reservation Service), LENNON (Latest Earnings Networked Nationally Over Night), and TLMS (Train Location and Movement Service).

Led testing activities for HideMyAss! (HMA) VPN across Windows, macOS, and mobile platforms.

Managed testing across multiple clients including TalkTalk UK, Vodafone Hutchison Australia, and Three UK.