💼 Work
📜 Experience
Emplifi
Quality Assurance & Testing Lead
June 2021 - Present
2021-06-144 years, 0 months, 8 days
Lead a global QA team to drive end-to-end quality engineering, automation, and process improvements for five customer-experience products (Live Advisor, ChatBot, Knowledge, Agent and Voice of Customer across web, Android and iOS platforms), achieving major efficiency gains, higher coverage, and significant reductions in post-production issues.
Foundry4
Lead QA
Feb 2021 - Apr 2021
2021-02-01 2021-04-160 years, 2 months, 15 days
Performed exploratory and end-to-end testing of UK Export Finance’s General Export Facility (GEF), a Government Digital Service (GDS) website.
Ether Solutions
UiPath Test Consultant
Sep 2020 - Jan 2021
2020-09-28 2021-01-290 years, 4 months, 1 days
Validated UiPath robotic workflows for customs declaration through Trader Support Service (TSS) and Thyme IT (Ireland).
Novoda
Android Test Consultant
Jun 2020 - Dec 2022
2020-06-10 2022-12-312 years, 6 months, 21 days
Conducted exploratory and regression testing of BBC iPlayer and BBC Sounds on Chromecast with Google TV.
Odgers Berndtson
Test Manager
Jun 2019 - May 2020
2019-06-17 2020-05-290 years, 11 months, 12 days
Oversaw end-to-end testing of a CRM digital transformation program migrating to Salesforce.
Rail Delivery Group
Test Manager
Aug 2017 - Dec 2018
2017-08-14 2018-12-071 years, 3 months, 23 days
Managed the testing lifecycle of three programs:
- RARS (Rail Availability & Reservation Service)
- LENNON (Latest Earnings Networked Nationally Over Night)
- TLMS (Train Location and Movement Service)
Privax
Head of QA
Sep 2015 - Jun 2017
2015-09-21 2017-06-301 years, 9 months, 9 days
Led testing activities for HideMyAss! (HMA) VPN across Windows, macOS, and mobile platforms.
TATA Consultancy Services
Assistant Consultant
Sep 2006 - Sep 2015
2006-09-25 2015-09-028 years, 11 months, 8 days
Client - TalkTalk UK
Client - Vodafone Hutchison Australia
Client - Three UK
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📚 Skills
